DEAD ON ARRIVAL (D.O.A.) POLICY

Condition of Livestock Upon Arrival

So that our fellow aquarium enthusiasts might enjoy the most amazing and fulfilling experience with the service we provide, as well as the fruitful expansion of their hobby, at Shop Aquarium Fish we take extreme pride in the high quality and health of our animals.  In doing so, we fully guarantee that our livestock will arrive with vim and vigor and our plants full-of-life!  

Here are the steps to follow when claiming D.O.A.s:

• Livestock: 100% Guarantee only on UPS Next Day Air

• Plants: 100% Guarantee on all Shipping Methods

• Take a picture of the un-opened bag with livestock (if dead ones are visible)

• Remove any dead animals, and take a photo of the dead animals next to our postage label attached to your package

• Send an email with pictures to jj@shopaquariumfish.com. 

• D.O.A. claims must be sent within 24 hours of receiving the package

• Any claims due to packages being left outside for extended periods of time in extreme weather are void.  Although mistakes do happen, we reserve the right to handle this on a case by case basis. 

• Extra animals included do not qualify for D.O.A. claims

• Any D.O.A less than $15 in value will be shipped with a future order. We reserve the right to ship D.O.A claims under $15.

• Any D.O.A on replacement orders will be shipped with a future order.